Frequently asked Questions

Shad Randall's Towing & Recovery

Florence, AZ Towing Company

General Services

Do I need an appointment or can I call anytime?
You can call us anytime. No appointment is necessary for most services. We are available to respond to roadside and towing requests as they happen, and scheduled service can be arranged if needed.
How quickly can you arrive?
Our response time varies based on location, traffic, and call volume, but we always strive to reach you as quickly as possible and will provide an estimated arrival time when you call.
Do you offer emergency service?
Yes. We provide emergency towing and roadside assistance for breakdowns, accidents, and urgent recovery situations.
Do you Tow for the Florence Police Department?
Yes. Shad Randall’s Towing & Recovery participates in the Florence Police Department’s towing rotation. When officers need a vehicle removed, they contact the next company on their approved rotation list. If your vehicle was towed by Florence PD, please contact the Police Department to see which company has your vehicle.

Business Policies

What happens if my vehicle is already at a shop or impound?
We can coordinate retrieval and transport with the facility.
Do you offer fleet or commercial accounts?
Yes. We offer fleet and commercial service accounts.

Customer Experience

How can I leave a review?
You can leave a review on Google, Facebook, or other online platforms.
What sets your company apart from competitors?
Fast response times, professional service, quality equipment, and a commitment to customer satisfaction.

Towing & Vehicle Handling

What types of vehicles do you tow?
We tow cars, trucks, SUVs, vans, motorcycles, light- to medium-duty vehicles.
Do you tow electric vehicles?
YES! Our dedicated drivers take the time to educate the proper towing methods in safely towing all EV's.
Can you tow motorcycles, RVs, or trailers?
Yes. We can tow motorcycles, RVs, trailers, and specialty vehicles.
Do you offer flatbed towing?
Yes. Flatbed towing is available for vehicles requiring extra care.
Is my vehicle insured while being towed?
Yes. Your vehicle is fully insured while in our care.
How do you protect vehicles from damage?
We use professional equipment, proper loading techniques, and trained operators to ensure safe transport.

Police Towing - Florence, AZ

Why was my vehicle towed by police?

Vehicles may be towed at the request of law enforcement for reasons such as accidents, arrests, blocking traffic, or other public safety concerns. The responding officer determines when a tow is required.

Can I choose the tow company if police order a tow?

Generally no. When law enforcement orders a tow, they contact the next company on their approved rotation list. Rotations are designed to clear the roadways quickly and safely.

How do I find out where my vehicle was taken?

You can contact the Florence Police Department to find out which Tow company was called out to pick up your vehicle.

What do I need to pick up my vehicle?

You will typically need a valid photo ID/License, proof of ownership, current insurance, and payment for the towing and storage charges.

Does your company decide when vehicles are impounded?

No. Law enforcement makes the decision to tow or impound a vehicle. Our role is to transport and store the vehicle as directed.

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